Comparably’s “Companies That Foster a Culture of Radical Transparency”

We were featured in Comparably's article on companies fostering a culture of radical transparency. Read through our responses down below and check out the article here.

Tell us some examples of how you company is radically transparent in its culture.

Each week, Golden Hippo holds a Town Hall meeting where our CEO reads submissions from our anonymous suggestion box out loud and answers each question individually, creating a space of ultimate transparency. Additionally, one of our recommended readings at Golden Hippo for our employees is ‘Radical Candor’ by Kim Scott, which provides readers with the tools to foster a feedback-driven management culture. Unlike radical transparency or radical honesty, Scott says the management principle of radical candor involves “caring personally while challenging directly.” We try to implement this in all of our conversations.

How has a focus on radical transparency benefitted your company? Please share some examples of how that transparency has been implemented on-the-ground.

Our focus on radical transparency has given our employees the ability to feel comfortable vocalizing their concerns and suggestions, which ultimately allows us to improve as a company. For every action item that is presented in our suggestion box, we make concrete changes. Recently, we received feedback that expressed desire for increased transparency regarding revenue and ROI. Since then, we dedicate at least 5 minutes each meeting to reviewing our Video Sales Tracker to look at where we’re succeeding, and where more attention might need to be focused.