Since our founding in 2010, we have operated on three core principles that we apply to our customers and our workplace:
Strive to overdeliver. Lead with value, and leave those you touch better than you found them, no matter what. Every contact point is an opportunity to impress and delight.
Earn trust by being consistently excellent. Treat customers and co-workers as family, because they are. Create a wow experience that people remember, and talk about.
Build innovate, best-in-class products that exceed expectations, and set a new standard. Create results that can be measured, and continuously improve. Make a difference in people's lives.
We understand that creative people work best in an engaging environment without being micro-managed. That’s why we give our employees the space they need to do their best work. Our workplace is relaxed and casual, yet results-driven, and fun.
A Place Where
A-Players Rise Together
Our team loves to collaborate, whether it is getting together to solve difficult programs, or competing for top prize on the company fishing trip. We are a place where you will never stop learning, feel inspired to do your best work, We strive to promote from within – Hippo is a place where you can begin at entry-level, and rise to the Executive Team.
We’re located in Woodland Hills, CA, minutes off of the 101 freeway, and walking distance from fantastic restaurants — not that you’ll need to go out. Our facilities feature a kitchen fully-stocked with organic food, a full gym, an outdoor area for dog walks, and an open area for our yoga and meditation classes.
With about 900 team members spread across 4 locations:
Woodland Hills, CA
Our Woodland Hills Corporate Office is where brands are conceptualized, products are formulated, and marketing campaigns are created and executed.
Our Chatsworth location is home to our state-of-the-art west coast fulfillment center, where orders are packed and shipped. It also houses our Digital Customer Care Center, which provides our customers with the ultra-responsive email and live chat support they have come to expect from our brands.
Our newest fulfillment center, opening in Q1 of 2019, will increase our efficiency even further, allowing our brands to continue to be category leaders in delivery speeds and customer satisfaction.
Salt Lake City, UT
Our Utah location is home to our Telephone Customer Care Center, which solely supports our Golden Hippo family of brands. Over 200 agents ensure an average hold time of just .02 seconds for incoming calls, and take pride in delivering the type of friendly, customer-centric support that is all too rare these days.